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Privacy Policy

PRIVACY POLICY
FOR THE PROCESSING OF PERSONAL DATA THROUGH THE E-MEDICINE PLATFORM

This privacy policy provides information on how controllers manage personal data of data subjects.

DEFINITIONS

“Doctor—Medical Consultant” refers to a medical professional who meets all legal requirements to provide advisory healthcare services through the platform in a specific medical field, is registered in the healthcare workers’ registry, holds a valid work license, and possesses the required qualifications and experience in the respective medical area.

“Data Subject” refers to a person who registers as a user and/or logs in to request telemedicine services in a specific medical field for a scheduled appointment with a doctor—medical consultant—for a specified fee.

“Platform Administrator” refers to the legal entity that owns the platform www.e-medicine.mk and www.e-caremedicine.com (international domain) and/or persons authorized by it, who facilitate the smooth delivery of telemedicine services and act as intermediaries managing the relationship between users and doctors through dedicated software for medical advice and services, with integrated electronic payment processing.

“E-medicine Platform” www.e-medicine.mk and www.e-caremedicine.com (international domain)” refers to a special technological platform that, through special software, with 3 (three) basic users (user interfaces) with different details for each of them, created exclusively for a special purpose, owned and managed by the Administrator, which mediates and which was created in order to enable the smooth running and provision of Telemedicine services, requested by logging into a special profile by a User of the Platform and provided by the special profile of a Doctor – Person for medical consultations according to the requested Telemedicine service from the appropriate medical field, at a certain time after a previously scheduled appointment and with a certain fee, charged by electronic payment through the Platform www.e-medicine.mk and www.e-caremedicine.com (international domain);

“Telemedicine Services” refers to a separate advisory activity or procedure within the health treatment of the Platform Users performed by the Doctors – Persons providing medical consultations, i.e. services consisting of the exchange and provision of advisory medical information and health services from Telemedicine through the Platform www.e-medicine.mk and www.e-caremedicine.com (international domain), through the mediation of and through the Platform, which is owned by the Administrator, requested by a Platform User and provided by a Doctor – Person for medical consultations for the purpose of advising in order to improve the health treatment of a Platform User, in the area of ​​advising regarding the diagnostics, treatment and monitoring of the Platform User, as well as in the area of ​​professional exchange of opinions, provided by the Doctor – Person for medical consultations, in order to improve the health care of the Platform User;

DATA CONTROLLER INFORMATION

The administrator of the platform and the entity processing personal data upon registration is the company for mediation and services VCG TELEMEDIKON SPLLC Skopje, located at  Vostanichka street no. 2-lok.1, Skopje-Centar, company registration number 7644884.

Doctors—medical consultants—process personal data provided by users for the purpose of medical consultations. Detailed information about the doctors is available on the platform.

PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

The purpose of processing your personal data by the platform administrator is to provide mediation services related to medical advice and information. The legal basis is the fulfillment of rights and obligations arising from the contractual relationship between the Administrator and the Data Subjects, in accordance with Article 10(1)(2) of the Law on Personal Data Protection.

Additionally, your medical data voluntarily provided to doctors is processed to deliver medical consultations, as per Article 13(2)(8) of the Law. Doctors are required to implement appropriate technical and organizational measures, including restricted access to data via password protection, antivirus software, and secured premises.

DATA COLLECTION

To create a user profile and provide mediation services, the administrator collects the following data:

  • Full name
  • Email address
  • Phone number
  • Gender
  • Date of birth

Doctors process additional medical information provided during consultations (verbally or electronically). Exceptionally, and only with your consent, the administrator may access this data to review complaints related to the provided medical service.

When paying for services, users enter card details, which are accessible only to the payment institution. These details are not processed by the administrator or the doctors.

DATA SHARING

Data provided to the platform may be shared with IT personnel contracted by the administrator for technical maintenance of the platform.

DATA RETENTION PERIOD

Personal data required for maintaining the user’s profile is stored as long as the profile remains active.

DATA SUBJECT RIGHTS

According to the Law on Personal Data Protection, you have the following rights:

Right of Access

You may request:

  • Purpose of processing
  • Categories of personal data
  • Recipients of data
  • Retention period
  • Right to rectification, deletion, restriction, or objection
  • Right to lodge a complaint with the Personal Data Protection Agency
  • Source of data if not collected directly from you
  • Existence of automated decision-making, including profiling
  • Information on international data transfers

Right to Rectification

According to the Law on Personal Data Protection, you may request corrections if your data is inaccurate, incomplete, or outdated.

Right to Erasure

According to the Law on Personal Data Protection, you may request deletion of your personal data if:

  • Data is no longer necessary.
  • You withdraw consent and no other legal basis exists.
  • You object to processing
  • Processing is unlawful.
  • Deletion is required by law.

Right to Restrict Processing

According to the Personal Data Protection Law, you have the right to restrict the processing of your personal data if:

  • You contest data accuracy.
  • Processing is unlawful, and you oppose deletion of the personal data and instead request the restriction of their use;
  • Data is needed for legal claims.
  • You you object to the processing, pending verification of whether our legitimate grounds prevail.

Right to Data Portability

According to the Personal Data Protection Law, you may request your data in a structured, commonly used, machine-readable format to transfer it to another controller.

Right to Object

According to the Personal Data Protection Law, you may object to data processing based on public or legitimate interest, including profiling or direct marketing.

Right to submit a request to the Personal Data Protection Agency

If you believe your data is being processed unlawfully, you may file a complaint with the Personal Data Protection Agency.

Right to Withdraw Consent

According to the Law on Personal Data Protection, you may withdraw your consent at any time. This is does not impact the legality of any processing that occurred prior to that consent.

Exercising your rights

To exercise any of the above rights, contact our Data Protection Officer at:
📧 contact@e-medicine.mk

Sincerely,
VCG TELEMEDIKON SPLLC Skopje